LeeWay, the toll operations for Lee County Department of Transportation, is waiving the administrative fees for some SunPass transponder customers who’ve recently received mail from LeeWay related to past-due tolls from May, June and July. Some notices may yet arrive by mail.
A technical glitch occurred during a state-and-nationwide system upgrade with a third-party vendor that affected some LeeWay and SunPass customers. The glitch did not impact E-Pass or E-ZPass customers. This has resulted in some SunPass customers receiving a LeeWay Toll Due Notice via U.S. Postal Service. The Toll Due Notice indicates the motorist owes the $2 toll along with a $3 administrative fee. The system upgrades prevented LeeWay from deducting the toll due from the customer’s existing SunPass account, per the standard procedure with SunPass.
LeeWay is removing the administrative processing fee from existing SunPass customers with accounts in good standing, but the toll remains due and must be paid by the customer. Please note, the removal of the admin fee may not be reflected online until Monday, Oct. 6, but the fee indeed will be removed.
What to do…
Any SunPass customer who receives a LeeWay Toll Due Notice still needs to pay the LeeWay toll. That can be done online at www.leegov.com/tolls. You do not need to create a LeeWay account. You can use the quick-pay option (pay-by-plate) on the website. When you are on the site, you may still see the $3 administration fee. It will for sure be waived, but please note, this may not be reflected on the online toll bill until Monday, Oct. 6.
SunPass customers who have already paid the administrative fee are able to receive a refund by calling the LeeWay Customer Service Center at 239-533-9297 between 8 a.m. and 4:30 p.m. weekdays. Or they can visit the center at 1366 Colonial Blvd., Fort Myers, FL 33907. Lobby hours are 8 a.m. to 4 p.m. Monday through Friday.
The system upgrade occurred last spring with many tolling entities statewide and nationwide. It has come to the county’s attention that some motorists with SunPass transponders who used one of the three county toll bridges in May, June or July 2025 and whose SunPass transponders didn’t read in the toll lane may have been affected by the technology glitch.
The county worked with SunPass to resolve the issue so that the motorists’ SunPass accounts could simply be charged electronically retroactively. However, that was not possible in all cases, resulting in an estimated 24,000 SunPass customers being mailed LeeWay Toll Due Notices.
Although the county is waiving the automatically charged $3 admin fee, the SunPass customers who receive notice of past-due tolls will have to pay LeeWay for the toll because the SunPass account was not previously charged due to the technical issue.
Lee County appreciates motorists’ patience as this is worked through. The system is currently functioning properly.